Refund Policy

If Resvyo did not help, email support@resvyo.com within 14 days of your purchase and we refund it in full. You do not have to explain yourself, prove anything, or show that an application failed.

You do not need the guarantee to find out whether the product suits you. Scoring is free — three checks every day — so you can see exactly what Resvyo would fix before you spend anything.

Send one email to support@resvyo.com from the address on your account and say you want a refund. That is the whole process. An order reference speeds things up but is not required — we can find the purchase from your email address.

Please claim before deleting your account. Deleting removes the purchase record on your side and makes the request slower to verify.

When a purchase is refunded, any CVs from it that you have not yet used are removed from your account. The money and the unused credits do not both stay with you.

CVs you already generated are yours to keep — the documents remain in your account and you can still export them. We do not claw back work you have already done, and your balance is never pushed below zero.

If a refund leaves you with no CVs remaining, the account returns to the free tier, which still includes three checks a day.

We reply within 2 business days and issue the refund to your original payment method at the same time. Your bank or card issuer then takes its own time to post it — usually 5 to 10 business days. That last stretch is out of our hands.

One refund is a purchase that did not work out, and you are welcome to come back. Repeatedly buying, using, and refunding is a different thing, and an account that does it may not be able to purchase again.

This is not aimed at anyone acting in good faith. If you have had a refund and want to buy again for a genuine reason, email us and we will open it back up.

You do not need this policy for a failed generation. When a rewrite fails on our side, the credit returns to your balance automatically — you are not charged for work the system did not deliver. If a credit was taken and you did not get a document, email us and we will restore it.

This guarantee is offered on top of any rights you have by law, including any right of withdrawal for consumers in the UK and EEA. It does not replace or reduce them, and where the law gives you longer than 14 days, the law wins.